Job Description

JOB DESCRIPTION

Top 5 Skills:

1. IT Service Resilience (ITSR) Program Management
2. Operational Resilience Planning and Execution
3. Project & Portfolio Management
4. Cross-Functional Stakeholder Management
5. Risk Assessment, Mitigation, and Governance

Technologies:

• Microsoft 365 (Teams, SharePoint, OneNote, Excel, PowerPoint)
• Project management tools
• ServiceNow
• Jira

Required Education & Required Years of Experience:

Bachelor's degree in Business, Information Technology, Computer Science, Engineering, or related field and:

• 4+ years of Project Management, IT Program Management, Operational Resilience, Business Continuity, Disaster Recovery, Risk Management, or Governance-related experience.

OR

• 6+ years of Project Management, IT Program Management, Operational Resilience, Business Continuity, Disaster Recovery, Risk Management, or Governance-related experience without a bachelor's degree.

Physical Requirements (Lifting, outdoor work, travel): NONE

Driving Requirements: NONE

Key Words:

IT Service Resilience, Operational Resilience, Business Continuity, Disaster Recovery, Risk Management, IT M&A Integration, Project Management, Program Management, Governance, Exercise Management, Recovery Planning, Stakeholder Management, Compliance, Third-Party Risk,

Job Description:

Principal Duties and Responsibilities:

• Gathers stakeholder needs and goals with guidance, and executes communication plan for project team and stakeholders.

• Forms project team, and manages and prioritizes the work of the project team by establishing schedules and task assignments, and tracking tasks of team members.

• Creates project goals and prioritizes deliverables with guidance from project stakeholders.

• Manages multiple projects of small to medium size or complexity and applies up-to-date project management knowledge to meet deadlines.

• Builds and executes project plans for small- to medium-sized projects which include schedule and resource forecasting, stakeholder identification, method and frequency of communication, scope, and prioritization.

• Identifies project issues and risks, and creates a risk mitigation plan for small- to medium-sized projects.

• Manages project performance (e.g., on time, on budget, within scope, and with quality) for projects of small to medium size or complexity.

• Promotes project vision and objectives within project team, and ensures project objectives are met.

• Supports the compliance of project plans by following best practices and procedures.

• Promotes collaboration with various project stakeholders.

In addition to the standard Project Manager responsibilities above, this resource will:

• Support the execution of IT Service Resilience and Operational Resilience activities across mergers, acquisitions, and strategic business initiatives.
• Coordinate resilience assessments, recovery planning, and remediation tracking activities with business and technology stakeholders.
• Facilitate workshops, meetings, risk reviews, tabletop exercises, and stakeholder communications.
• Track project milestones, action items, dependencies, risks, and deliverables across multiple workstreams.
• Develop executive-ready status reports, dashboards, presentations, and program documentation.
• Support continuity planning, disaster recovery activities, operational resilience exercises, and related governance processes.
• Coordinate with internal teams, external vendors, and acquired entities to ensure successful onboarding and integration into Qualcomm resilience practices.
• Assist with audit, compliance, and regulatory-related resilience initiatives.
• Maintain project schedules, RAID logs, meeting notes, issue tracking, and action item follow-up.

Level of Responsibility:

• Working under close supervision.

• Taking responsibility for own work and making decisions with limited impact; impact of decisions is readily apparent; errors made typically only impact timeline (i.e., require additional time to correct).

• Using verbal and written communication skills to convey basic, routine factual information about day-to-day activities to others who are fully knowledgeable in the subject area.

• Completing tasks that require multiple steps that must be performed in a specific order, using directions or manuals that accurately document the steps necessary to perform the tasks.

• Using deductive problem solving required to solve moderately complex problems; most problems have defined processes of diagnosis/detection; some limited data analysis may be required.

• Exercising some creativity may be required to troubleshoot technical problems or deal with novel circumstances.

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