Job Description

Room Attendant

$19.00-$21.00/hour | Full-Time Join our Housekeeping team and help create exceptional guest experiences through cleanliness, comfort, and attention to detail. As a Room Attendant, you will play an essential role in ensuring every guest room reflects The Westgate Hotel's commitment to luxury hospitality. Your work creates the welcoming, pristine environment that allows our guests to relax, recharge, and enjoy an unforgettable stay. This role is ideal for someone who takes pride in their work, enjoys creating organized and inviting spaces, and is passionate about delivering excellence behind the scenes. Every room you prepare contributes directly to the exceptional service and world-class experience our guests expect.

The Room Attendant is responsible for maintaining guest rooms to the highest standards of cleanliness, presentation, and comfort. Every day brings the opportunity to create a welcoming environment where guests feel cared for from the moment they enter their room. Working as part of a collaborative Housekeeping team, you will clean and prepare guest rooms, replenish amenities, inspect rooms for quality, and report maintenance concerns to ensure every room is guest-ready. You will also assist with deep cleaning projects and support hotel operations while delivering service that reflects The Westgate Hotel's tradition of excellence. The ideal candidate is dependable, detail-oriented, and committed to maintaining luxury hospitality standards while working efficiently in a fast-paced environment.

What We're Looking For:

• Clean and service assigned guest rooms in accordance with hotel housekeeping standards and productivity expectations.
• Make beds and refresh linens according to established procedures and training standards.
• Clean and sanitize guest bathrooms, including sinks, toilets, showers, tubs, mirrors, and fixtures.
• Dust, vacuum, and clean furniture, windows, balconies, and all guest room surfaces.
• Replace towels, linens, guest amenities, and supplies to ensure rooms are fully stocked.
• Maintain exceptional standards of cleanliness, presentation, and organization throughout every guest room.
• Report maintenance concerns, damages, or unusual conditions to supervisors or dispatch promptly.
• Report and turn in all Lost & Found items in accordance with hotel procedures.
• Keep housekeeping carts, service areas, and storage closets clean, organized, and fully stocked throughout each shift.
• Assist with deep cleaning projects and special assignments as business needs require.
• Attend daily housekeeping line-up meetings and communicate effectively with supervisors and team members.
• Anticipate guest needs, respond promptly to requests, and acknowledge every guest with courtesy and professionalism.
• Follow all housekeeping safety, sanitation, and service standards.
• Perform additional duties as assigned to support hotel operations.

What You Bring to the Team:

• High school diploma or equivalent preferred.
• Previous hotel housekeeping or hospitality experience preferred.
• Ability to clean a minimum of 13 guest rooms during an eight-hour shift while maintaining quality standards.
• Strong attention to detail and commitment to cleanliness.
• Ability to work efficiently while maintaining luxury hospitality standards.
• Excellent time management and organizational skills.
• Friendly, professional demeanor with a guest-first mindset.
• Ability to work independently while contributing to a collaborative team environment.
• Professional appearance and conduct consistent with luxury hospitality standards.
• Flexible schedule including mornings, evenings, weekends, holidays, and varying shifts based on business needs.

Benefits & Perks:

• Medical, Dental, Vision, and Voluntary Benefits
• 401(k) Retirement Plan
• Wellness and Employee Assistance Program
• PerkSpot Employee Discount Program
• Hotel Stay Discounts
• Employee Meals
• AquaVie Fitness & Spa Membership Discount
• Training and Career Growth Opportunities
• Discounts at Grand America Hotels & Resorts properties
• Convenient access to trolley station and downtown bus routes

Our Culture: We believe in "People First and Guests Always." We are committed to creating a supportive work environment where team members are valued, respected, and empowered to deliver memorable guest experiences.

Physical Requirements:

• Ability to stand and walk for extended periods throughout the shift.
• Ability to frequently bend, stoop, kneel, crouch, reach, and stretch while cleaning guest rooms.
• Ability to push and pull fully loaded housekeeping carts throughout the property.
• Ability to lift, carry, and move up to 40 pounds on a regular basis.
• Ability to perform repetitive cleaning tasks, including making beds, vacuuming, dusting, and cleaning bathrooms.
• Ability to work efficiently in a fast-paced hospitality environment while maintaining quality standards.

Additional Information: This is a non-exempt hourly position. A flexible schedule is required based on business needs, including evenings, weekends, holidays, and varying shifts. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. This job description is intended to describe the general nature and level of work being performed. Duties and responsibilities may change at any time based on business needs.

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